Support Center

How do I create a story for my child?

After creating a child profile, tap "Generate Story" on the home screen. Select your child's profile, choose story preferences (length, theme, etc.), and tap "Create Story". The AI will generate a personalized bedtime story in about 30-60 seconds.

Why is my story taking a long time to generate?

Story generation typically takes 30-60 seconds. If it's taking longer, check your internet connection. If you're on a slow connection, stories may take up to 2 minutes. If generation fails, you can try again.

Can I edit a story after it's generated?

Currently, stories cannot be edited after generation. However, you can generate a new story with different preferences. We're considering adding editing features in future updates.

How do I delete a child profile?

Go to Settings, find the profile you want to delete, and tap "Delete Profile". This will permanently remove the profile and all associated stories. This action cannot be undone.

Is my child's information safe?

Yes! We only collect first names (never last names), and all data is encrypted and stored securely. We're COPPA compliant and never share your child's information with third parties for marketing. Read our Privacy Policy for full details.

Can I use CalmTales offline?

Stories that have already been generated can be viewed offline. However, generating new stories requires an internet connection as they're created by our AI in real-time.

What does the free trial include?

The 7-day free trial gives you full access to all premium features including unlimited story generation and AI illustrations. You won't be charged during the trial. If you cancel before the trial ends, you won't be charged at all.

Will I be automatically charged after the free trial?

Yes, your subscription automatically renews at the end of the trial period unless you cancel at least 24 hours before the trial ends. You can cancel anytime through your iOS Settings (see cancellation instructions above).

How do I restore my purchases on a new device?

Open CalmTales on your new device, go to Settings, and tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used for the original purchase.

The app crashed or isn't working properly. What should I do?

Try these steps: 1) Close and reopen the app, 2) Check for app updates in the App Store, 3) Restart your device, 4) If the issue persists, contact us at support@mycalmtales.com with details about what happened.